All information given on this site is correct and updated when necessary. All information and data on this site is copyrighted under Kirsty Brown Veterinary Physiotherapy 2017.

This site does not use any cookies.

The personal information you provide will only be used to provide services, process the payments for these, and to comply with the Veterinary Surgery Act (1966) in terms of the veterinary referral form.


No information will be given to any third party unless required by the law.


All reasonable precautions are taken to ensure data is secure.


Any changes to this policy will be updated accordingly when necessary.

Services are only undertaken following receipt of a completed veterinary referral form under The Veterinary Surgery (Exemptions) Order 2015 (SI2015/772) in the Veterinary Surgeons Act (1966).


Minor changes to the services offered may occur to reflect relevant changes in law.

Reciept of a completed veterinary referral form certifies your vet has given permission for me to perform physiotherapy treatment for that animal. During your first appointment I will require completion of an owner consent form which certifies that as an owner you give permission for me to provide physiotherapy treatment for your animal.


The cost of each appointment shall be paid in full via cash, cheque or bank transfer at the time of the appointment. If payment is not recieved and you do not make payment within seven days after I contact you reminding that payment is due, any services will be suspended until such payment is made.


Cancellation of an appointment 48 hours before the time of the appointment will incur a charge of 50% of the total cost of the appointment. For cancellations within 24 hours this charge will be 100% of the total cost of the appointment.

Kirsty Brown Veterinary Physiotherapy complies with the following acts:


Data Protection Act 1998

The Privacy and Electronic Communications (EC Directive) Regulations 2003

The Animal Welfare Act 2006

Consumer Rights Act 2015

The Veterinary Surgery (Exemptions) Order 2015 (SI2015/772) in the Veterinary Surgeons Act 1966


This is a non-exhaustive list and more information on these and other acts can be found at

As of spring 2018 changes have been made to the Data Protection Act (1998) to the General Data Protection Regulation (GDPR). These changes ensure you as a client have more control over your personal data. Therefore, at your first appointment with me I will discuss with you and ask you to sign a form explaining this, what I use your data for and how you can request for me to have it removed. You can see a copy of the form by clicking here

*'Assistance dogs' refers to those dogs who belong to an ADUK member organisation only.

Changes to appointments following new Coronavirus regulations, as of July 2020:

I will ensure to use correct PPE for appointments at all times.

For canine patients, appointments should be done outside if possible, if not, in a designated area by the owner. The owner should wear a face mask, and only one owner should be present. Paperwork will be completed following the appointment and sent via email (if possible) or post for those who do not use email.

For equine patients, a face mask will only be required if appropriate social distancing is not possible.

I will limit the number of clients I see in a day, allowing for time to appropriately disinfect all equipment in between each patient.